Comments on The Muscatis: Customer Service

YES! All of it yes! The phone drives me round the ...

2008-08-18T09:19:00.000+04:00

YES! All of it yes! The phone drives me round the bend.

anonymous - I gave specific examples in my origina...

2008-08-16T21:15:00.000+04:00

anonymous - I gave specific examples in my original post. Based on experiences last year, the following companies' employees do not wear name tags: Omasco (Panasonic showroom), Shanfari Automotive (these guys are even worse because the Omanis don't even wear kumas with their dishdashas), OTE Chevrolet showroom.

Going to work in a dishdasha without a kuma is worse than an expatriate going to work in his jeans. At least is considered proper informal attire, but a dishdasha without a kuma at work is just plain unacceptable. Add the fact that the guy is a salesperson and not even wearing a name tag to identify him, and why would anyone assume that the guy lurking next to him is a salesperson?

Normal customer service experience from Omantel:
2008-08-16T17:56:00.000+04:00
Normal customer service experience from Omantel:

Me: Can you give me number of XYZ?
Call Centre Agent: Here is your number and thanks for calling Omantel.

...ithnan, arba, thalata...!

Me: Grrrrrrrr (bang the phone and call again).

I disagree. Most have name tags & i think its ...

2008-08-16T12:55:00.000+04:00

I disagree. Most have name tags & i think its pretty obvious that they are the salesperson, because why else would anyone stand next to you waiting????

True true...I find telephone answering norms in Om...

2008-08-15T18:22:00.000+04:00

True true...I find telephone answering norms in Oman particularly annoying in some companies...Bahwan Travels isn't any better...