You call a company and the person who picks up the call simply says "hello", doesn't make you think maybe you misdialed the number of got someone's house instead? Why can't they say the name of their company in their greeting?
You go to a shop or a showroom and you can't tell the sales people from the shoppers. While you're browsing someone comes up and stands next to you and hovers. How in the world are you supposed to know that this person is actually a salesperson who's there to help you and not another shopper who's stalking you?
What the hell is wrong with customer service in this country? I mean, how hard is it to put on a name tag?
Friday, August 15, 2008
My next three or four posts are all going to be about customer service. As an introduction, I am going to partially repost something I had posted on Oman Community Blog last year: