(This is a semi old story but the ending is relatively new, so here goes)
We decided to go to Al Ain during the eid holidays. Why Al Ain of all places you may ask. Well, its because Mux refuses to take me to Dubai during any official holiday. He claims we end up spending more time in traffic getting from place to place than at the place itself. No argument there.
I call up Business Travels to make a reservation for a hotel room there. Booked one room at the Bustan Rotana for Mux, myself and Faisal. Then my mom and brother decide they'd like to come as well. Then we thought, ok we'll take the nanny also. Thus, we decided it would be more convenient to reserve a furnished apartment instead. I called up BT again but was informed that they don't deal with any hotel apartments in Al Ain . Anyhow, we managed to get a booking through our friends there.
So I cancel the reservation with BT. A week in advance. They said sure, but you have to pay the rate for the first night (RO 66). So I said, but I'm not cancelling last minute, this is a whole week in advance. They said sorry this is our policy, you should not have made a reservation if there was any doubt you would not use the room. To which I said, but I'm not psychic, how was I to know others would want to join us?? Not their problem ofcourse.
Years and years ago, ever since I started booking holidays for my myself and my family, we have changed our plans over and over again. Heck, Mux and I changed our entire honeymoon package from Australia to the Far East. Not once were we ever charged. I can understand if someone charges you if you cancel last minute, because they incur losses because of you, but when its one week in advance, its not fair.
Mux refused to pay on principle. But I begged him to because I know the girl at the agency and because she told me they would cut it out of her salary.
I asked if I could pay by Electron and they said sure but we charge you 2.5% on top of it. Mux hit the roof.
Anyhow, we paid. In cash.
We are not happy.
Never going back to Business Travels again.