Exhibit 1. ESO is in final prepartions for opening an office. We've found a location and we're working on fixing the place up, etc. I've been asked to take care of the equipment: computers, printer, fax, copier, etc. I spent a couple days going to every office automation showroom in town giving them a list of requirements and requesting their quotations. After that I waited 3 or 4 days but other than one computer shop, no one had sent anything. I had to call companies and chase them for quotations. It took over a week. It was frustrating as hell. "Do you guys want to sell stuff, or do you just have showrooms for show?". Once we had the quotations, except for the guy from Xerox, none of the salesmen bothered to give me any follow-up calls. I had to call them and tell them what I liked and what I didn't about their offers. I had to tell them what they needed to change. And of course I had to chase them again till I got the revised quotations. If I wasn't time-bound by a schedule to get the office ready I wouldn't have done any of the chasing. Anyhow, we went through all the quotations and chose the equipment and ended up buying the most expensive item from the salesman who had done the least amount of work. The poor guy from Xerox who was the most active salesman of the bunch, ended up getting just a small order. It didn't feel good at all giving the biggest sale to the guy who did the least work. Unfortunately the product he offered met our requirements more than the others. His product more or less sold itself.
Exhibit 2. A salesman showed up at our house around 7pm a couple weeks ago and said my brother had asked him to come. I called my brother to tell him that there's a guy waiting for him. He said he had told the guy to confirm to him if he can come at 7pm. Since the guy hadn't confirmed, he didn't come to wait for him. I told that to the guy and asked him why he hadn't confirmed. He said he was out of credit on his phone and couldn't call. Anyhow, I found out he works for LG airconditioners, so I thought I'd take advantage and find out more about them for my house. Turned out he only deals in central A/Cs and I need split or cassette type for my house. He promised he'll get someone from that other department to call me. I'm still waiting for a call. He never will, of course. But unfortunately, when the time comes to buy A/Cs for my house next year I will probably call LG for a quotation. After all, they're the world's largest manufacturers of air conditioners (or so they claim).
Something's definitely not right here. They are the sales people. It's their job to get us to buy their products. We shouldn't be chasing them around and doing their jobs for them. Don't these people care about making a sale. Don't they have any quotas to meet.
When was the last time you bought something in Oman because the salesman was good and convinced you to buy his/her product? More often than not they don't really market their products. They're just their to give you the price and nothing more.