I spent about 15 minutes this morning trying to get someone on the phone at a certain ministry which shall remain unnamed. I must have talked with about 7 people as I dialled number after number from the ministry's phone list. Most of them picked up the phone with the extremely annoying greeting "aiwa?" though one or two had the only slightly more polite "na3am?". Not one of them identified which ministry or which department I had called. I had to spend about half a minute with each of them confirming that I had called a ministry, not a house. Hell even if I had called someone's house I'd expect a "salam 3alaikum" or even a "hello" not a stupid "aiwa?".