Aramex have this really cool service called Shop & Ship. Basically they give you postal addresses in the US and UK and then you can order stuff online or from catalogues and have it shipped to the addresses they give you there. You choose whether you want items from your mailbox shipped to you three times a week, twice a month, or monthly. It's a really great service. Except for one thing: it costs twice as much in Oman as it does in the UAE, Bahrain, Qatar or Kuwait. In all those countries it costs $8 for the first half kg and and $5.5 per each additional half kg. But in Oman it costs $15 for the first half kg and then the $5.5 per each additional.
I've been scratching my head trying to figure why it costs twice as more in Oman for that first half kg while it costs the same for the additional half kgs. From what I know, Aramex's hub is in Dubai and all packages for the gulf go there first and from there they ship them to all GCC countries. So how come they can send the stuff to Kuwait for less than Oman which is right next door. (or maybe the hub isn't in Dubai).
So I emailed them today.
I was interested in setting up a Shop & Ship account for Oman, but I was really disappointed to note that your shipping rate to Oman is almost double what it is for UAE, Bahrah, Qatar and Kuwait. Is there a reason why they pay $8 for the first half KG, while in Oman it is $15? Don't they all go through the same hub in Dubai, which is closer to Oman than all of them?
Reply not even 10 minutes later:
Thank you for contacting us, and for your interest in Aramex Shop&Ship service.
Please note that the Shop&Ship's shipping rate to Oman is higher that what is it to UAE, Bahrain, Qatar, and Kuwait, because the shipping cost to Oman is higher than the shipping cost to UAE, Bahrain, Qatar, and Kuwait.
Should you need any further information, please do not hesitate to contact us.
Not only did he reply, he CC'd it to three people in his company. I don't know if they're his supervisors who he's trying to impress, or if it's some inside joke to show them how quickly he brushed me off.
Thank you for your very prompt reply. I understand that shipping to Oman might be more expensive but doubling the rate sounds a bit excessive to me. You guys are the shipping experts so I can't complain. At the present rate if I do subscribe to Shop & Ship, I can't go for more than a monthly service. If it was the same rate as the rest of the gulf I might have gone for a more frequent service. I think if you try to reduce your rates and make them more competitive you will get many more people in Oman who join the service.
His reply just 6 minutes later:
Your welcome anytime & we will be always at your trust in our service.
Amazing, ha. He just read the first line of my reply and immediately fired up a reply. Of course, once again he copied the others. I bet by now there was a bunch of people falling off their chairs from laughter in Jordan.
How's that for quality service.