Wednesday, August 04, 2004

That's Customer Service for you!


One of my fave sites to browse is www.e-luxury.com. Bags, shoes, clothes, what more to keep a girl occupied when she is trying to avoid working on her dissertation : ) (NB: I do frequent more intellectually challenging websites by the way, but for the purpose of this post, I’m focusing on this one)

Anyhow, so, as I was checking out the new 7s (which I can’t seem to find in Glasgow), I noticed a little box on the page that said ‘live chat’ with customer service. I know the site doesn’t ship outside the US, but decided to try it anyhow. I opened the chat box and was immediately connected to one of e-luxury’s customer service ppl. The lady was extremely nice and answered all my questions regarding size, etc...

This was impressive customer service I tell ya! And, I got a email later on containing a transcript of our chat! Ok, I dunno what I’ll need that for, but, hey, its still cool!

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